Monday, September 29, 2008

The Wall Street Crisis

During the decade I've been CIO, IT operating budgets have been 2% of my organization's total budget, which is typical for the healthcare industry.

During the same period, IT budgets for the financial services industry have averaged 10% or higher.

Since 1998, I've often been told that Healthcare IT needs to take a lesson from the financial folks about doing IT right.

Today's Boston Globe nicely summarizes the financial issues at the core of the crisis

1. Mortgage backed securities
2. "Stop loss" insurance on mortgage backed securities
3. The credit crunch
4. The Banking system
5. The Bailout
6. Recession v. Depression

Given the recent challenges of Lehman, Merrill, AIG, Washington Mutual, and others, you wonder just how effective the IT systems of these companies have been.

Of course they had great transactional systems, disaster recovery, infrastructure, and data warehouses.

However, did they have the business intelligence tools and dashboards that could alerted decision makers about the looming collapse of the industry?

Did the financial services industry have controls, risk analysis, or a memory of previous crisis - the Depression, the Japanese banking crisis, Enron/Worldcom? Was it greed, irrational expectations or too much data and not enough information that brought down these great institutions?

I'm sure many books will be written about the causes and those who are to blame.

One thing is for certain, In 2008, no one is going to tell me that healthcare IT should run as well as Lehman Brothers. I've even talked to folks in the industry who are rewriting their websites and resumes to remove historical references to their overwhelming historical successes in financial services IT.

I certainly feel for everyone in the financial services industry - the anxiety and stress must feel overwhelming. Given that every person in the US will be paying $3000 in tax dollars to rescue the industry if the bailout bill passes today, we're all going to accept responsibility for the IT systems and the management using them that led the unsinkable ship of the financial services industry into an iceberg at full speed.


cyneuron said...
This comment has been removed by the author.
cyneuron said...

what would you like to say on this...

Beware of the EMR 'Ponzi scheme,' warns physician leader

(i am just a regular reader of your blog, a final year medical student here in MAMC, delhi, india.)

Unknown said...

How can the IT tools be to blame for the collapse of the financial sector?

IT systems cannot be the ethical brakes on greed without a firm regulatory environment.

Unknown said...

Hospitals are going to EMRs with extreme speed. Some are doing little research nor are they changing business processes. All of which lead to disaster. I believe EMR's are more complicated than any financial system.

John Halamka said...

Good comments. I agree that IT is combination of governance, technology, and good management. In the case of the financial services industry, it's probably the governance and management that were to blame.