Every summer, I work with my Governance Committees, the Medical Executive Committee, the Clinical Operating Oversight Committee, the Clinical Chiefs, the VPs, our users, and all my staff to create a draft operating plan for the following year.
In general, in non-profit organizations, there is not a significant increase in operating budget year to year, so we do not typically create an audacious plan that requires significant new resources. Instead, we work within the governance process to determine the highest priorities based on safety/compliance, return on investment, strategic importance and impact. We then execute those priorities with the scope, timing and resources which fit within our budget.
The good news is that for the past 10 years we've been able to achieve a high degree of customer satisfaction because we complete just about every stakeholder's high priorities.
My draft FY09 Operating Plan for Beth Israel Deaconess is available online.
It includes numerous clinical, financial and infrastructure goals which will enhance the functionality, reliability and security of our applications and systems.
Feedback is always welcome.
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5 comments:
Thanks!
I loved the 28.75 Data Operators, but then I saw the 3.1 Analyst, which sounded even better!
Thanks for sharing! I have certainly gotten a lot of great info and advice reading your blog. Enjoy your upcoming vacation -KMM
Good Morning John,
I am very interested in the second item highlighed in your operating plan: Implementation of a new intranet based on social networking best practices.
Could you provide a bit more detail on what you have in mind? I am in healthcare as well, and have some reponsibility for web content, and am interested in your thoughts--both technical and cultural implementation issues and implications.
Thanks!
I have appreciated your insight into how your IT organization operates, specifically relating to project management. When an individual or department wants to implement a system, or make a change to an existing system, what request process do you use? Do they fill out a form? Do they present to a particular committee? What information do you require? I'm thinking about things outside your normal budgetting cycle.
Thanks so much!!!!
For an overview of our social networking ideas see the Cool Technology blog entry
For an overview of our governance and prioritization processes, see the Governance blog entry
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