tag:blogger.com,1999:blog-4384692836709903146.post5164828668292970777..comments2024-03-27T09:55:23.143-07:00Comments on Dispatch from the Digital Health Frontier: Frameworks for IT ManagementJohn Halamkahttp://www.blogger.com/profile/04550236129132159307noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-4384692836709903146.post-4619494881360202952013-01-20T11:52:09.790-08:002013-01-20T11:52:09.790-08:00Excellent post, John. Very interested in learning ...Excellent post, John. Very interested in learning more about IT management frameworks. This is definitely an industry that will continue to evolve over the next few years.<br /><br />- Jim<br /><a href="http://www.alphapointtechnology.com" rel="nofollow">AlphaPoint Technology</a>Anonymoushttps://www.blogger.com/profile/10213086977493135733noreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-89600197480385631672011-03-29T08:48:30.988-07:002011-03-29T08:48:30.988-07:00I work for a health enterprise with about 20 hospi...I work for a health enterprise with about 20 hospitals and over 1M insurance members. We have aspects of all of these in our organization, but not a consistent application of them. COBIT is most used by our Internal Audit Department, CMMI is occasionaly used for application development, and ITIL is used for Infrastructure Services. Having all these similar (yet slightly different) frameworks has given me a new love of a unified approach somewhat offered (but not operational enough) by something like HITRUST. Love the blog by the way, great educational tool for me.Jasonnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-5604820563909046562011-03-17T08:43:12.802-07:002011-03-17T08:43:12.802-07:00Thank you John (and my fellow commenters) for insi...Thank you John (and my fellow commenters) for insight into these frameworks. <br /><br />I'm wondering how you, or your readers, would fit an Enterprise Architecture practice such as TOGAF into this list of frameworks. Is EA a sibling framework offering equal capabilities, a "child" framework providing tools to realize some of the capabilities of a broader framework, or perhaps a parent framework?<br /><br />Thanks.Michaelnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-67896642232361207612011-03-16T07:55:09.327-07:002011-03-16T07:55:09.327-07:00John,
I am the Strategist for the Infrastructure ...John,<br /><br />I am the Strategist for the Infrastructure and Operations group of a large, regional Integrated Delivery Network in Western Michigan. We are nearly four years* into our Service Management journey, in which we have applied five major frameworks, three of which you mentioned: ITIL, COBIT, and CMM**; we have also applied Lean***, and ISO/IEC 20000. Both Lean and ISO/IEC 20000 have helped us prioritize and focus our service management efforts – a critical success factor for a large organization to make sense of five books of guidance, as well as to be allowed the privilege of continuing the service management journey for any length of time.**** <br /><br />ISO/IEC 20000 is making the most significant contribution to our focus, although the analytical tools and the “continuous improvement” mindset available in the Quality frameworks are very useful, as well. We are using the 15 pages of “Shall” statements in Part 1 of the ISO/IEC 20000 Specification***** to help us sift through the five-ish inches of ITIL V3 guidance, allowing us to target precious resources in the areas that can best help us improve our ability to provide well-aligned, value-providing Services to our Customers. <br /><br />The other comment I would make is that, unless you keep your Customers at the center of your attention, regardless of the framework(s) you apply, you risk being out-of-touch with your organization, rather than a Strategic Partner that is helping your organization meet the myriad of significant challenges you mentioned. <br /><br />Thanks for starting this valuable dialog,<br /><br />Heather<br /><br />*We have been on this journey much longer, if you count the many years of dabbling/failing we spent before we developed a comprehensive Service Management strategy in 2007. <br /><br />**We use the IT Service CMM® flavor of Capability Maturity Model.<br /><br />***Six Sigma or any of the other Quality Management frameworks could be substituted just as easily for Lean, which we use because our clinical areas do. <br /><br />****How many failed ITIL efforts have you heard of? <br /><br />*****The other parts of the Standard are also very helpful: Part 2: Code of Practice, <br />Part 3: Guidance on Scope & Applicability, <br />Part 4: Process Reference Model, <br />Part 5: Exemplar Implementation Plan.Heather Deane Stricklandhttp://www.spectrum-health.orgnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-80061166374510904622011-03-15T19:44:21.587-07:002011-03-15T19:44:21.587-07:00John -
Great intro! As a consultant myself, I ju...John - <br />Great intro! As a consultant myself, I just used these three same frameworks with a client CFO for the exact same discussion (e.g. the huge amount of change they needed to prepare for in IT).<br /><br />He said something about it being "alphabet soup", to which I replied, "Exactly... but you wouldn't hire an accountant who didn't know GAAP, would you?"Matthew Cnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-65601220892716901362011-03-14T19:55:31.628-07:002011-03-14T19:55:31.628-07:00As CIO at the last health system I worked at (11 h...As CIO at the last health system I worked at (11 hospitals)I spent 3 focused years implementing ITIL with my team (350+). We used a variant of the CMM to rank the ITIL processes and demonstrate improvement. ITIL is not a panacea but it is a very useful framework for improving and standardizing IT processes. Like any major endeavor it will require the passion of the CIO and a strong team who will hold each other accountable through the adoption journey. I believe it is well worth it. Now that I have returned to consulting we are working with multiple clients helping them begin their ITIL journey and many are seeing demonstrable benefits in the first 3 months. I absolutely believe health care IT is going to need a framework like ITIL to defend the expense and process and supporting our massively complex systems in a health reformed reality.<br />LindseyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-25095215290672172112011-03-14T16:17:57.387-07:002011-03-14T16:17:57.387-07:00John,
I think we might be interested in posing th...John,<br /><br />I think we might be interested in posing the same question to you. Are you using aspects of these frameworks within your own organizations and have they been a benefit?<br /><br />We struggle with the same 'black box' type criticisms as many other organizations. Currently we are headed down the ITIL path with an emphasis on Service Support and Service Delivery but it is far too early to have any significant insight. <br /><br />Thanks.Kevin Rosenjackhttps://www.blogger.com/profile/03836675525864237624noreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-13627990924119572162011-03-14T09:18:01.336-07:002011-03-14T09:18:01.336-07:00I've been involved in several CMM and CMMI ass...I've been involved in several CMM and CMMI assessments. The CMM has subsequently been replaced by the CMMI, which incorporates many of the ideas of ISO 15504, but also retains the benefits of the CMM. I think it was a way to make it more globally accepted. Level 2 is a good project management layer. Level 3 became more granular with the CMMI focus. It's all good.Alex Ihttps://www.blogger.com/profile/09467990900307567142noreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-64632473819507426922011-03-14T08:57:03.114-07:002011-03-14T08:57:03.114-07:00John,
I recently gave my CIO a presentation on th...John,<br /><br />I recently gave my CIO a presentation on the frameworks in the hope of generating some support for them in my organization.<br /><br />I feel that I may end up investing a lot of my future into implementing the frameworks in healthcare settings.<br /><br />I would love to share my presentation with you - it is very much in-line with what you already stated, but you may find it helpful and you may have feedback.<br /><br />Can I email it to you?<br /><br />MatthewMatthttps://www.blogger.com/profile/05792898969083123408noreply@blogger.com