tag:blogger.com,1999:blog-4384692836709903146.post2765060325427273515..comments2024-03-27T09:55:23.143-07:00Comments on Dispatch from the Digital Health Frontier: Dispute Resolution in HealthcareJohn Halamkahttp://www.blogger.com/profile/04550236129132159307noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4384692836709903146.post-33773444707167278052009-04-27T14:38:00.000-07:002009-04-27T14:38:00.000-07:00The technology does not solve these issues. The p...The technology does not solve these issues. The patient and the responsible provider is the proper interaction to set the record straight. At a live interaction these discrepancies should be addressed and dealt with then. To expect some reconciliation process in cyber space is only asking for further confusion. We do not want to allow our records to be reconfigured by a reconciliation process. Even now we are told with written records to put a neat line, date it, initial it, and then write any further explanation or correction. The previous data must stand as a legal entry. There are no do-overs.Donald Green MDhttps://www.blogger.com/profile/14072082338456316544noreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-77291550639237470252009-04-27T14:00:00.000-07:002009-04-27T14:00:00.000-07:00I went for a stretch a few years ago where ever bi...I went for a stretch a few years ago where ever bill from the Hospital was wrong. For starters, they sent everything to my Mother-in-Law because she was the one who brought my wife to the ER when my wife had an allergic reaction to meds.<br /><br />Everytime I called to get things corrected, the person at the other end of the phone understood the error, and said it was a "computer error". <br /><br />However things could never get corrected and I finally told that person at the other end of the phone that I was a computer progammer and I knew computers don't make errors; computer progammers put the bugs into the those programs so please find the person to resolve this.<br /><br />It took a a letter to the Hospital's VP of Finance to finally get some action.<br /><br />So lets hope the reconciliation process for this grand scheme a'coming works better with numbers about my health status besides the numbers on my financial status.Bill Baarhttps://www.blogger.com/profile/07095486926836836714noreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-55819484651452358302009-04-27T13:04:00.000-07:002009-04-27T13:04:00.000-07:00Great idea! Don't I *love* the idea of picking up...Great idea! Don't I *love* the idea of picking up solution technology from areas outside healthcare!<br /><br />I'm not sure I'd call it a dispute, though, in HC or elsewhere. In my online American Express data, every month or two there's something where I say "Whaa??" They WANT to call it a dispute, but it's just a question: "What was this again??"<br /><br />In my case, for instance, the "aortic aneurysm" turned out to be a more-or-less legitimate entry, even though "aneurysm" felt misleading. <br /><br />So on your trip, please take into account the "clarification please" case.e-Patient Davehttps://www.blogger.com/profile/11608258246509102466noreply@blogger.com