tag:blogger.com,1999:blog-4384692836709903146.post3817812725739454321..comments2024-03-27T09:55:23.143-07:00Comments on Dispatch from the Digital Health Frontier: The Dark Side of E-commerce John Halamkahttp://www.blogger.com/profile/04550236129132159307noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-4384692836709903146.post-10328669109437741692017-05-05T11:31:57.298-07:002017-05-05T11:31:57.298-07:00Until recently, I had not appreciated our regular ...Until recently, I had not appreciated our regular delivery people enough! Our usual UPS driver was away for a couple of weeks and we received a badly damaged package on our doorstep one day. I live in a very rural area and it was only a few months ago we decided to add a motion activated security camera due to concerns of home safety. Seeing the damage to this poor box we went to the video footage to see how this played out. The temporary driver slowly approached the doorstep with said box, being careful not to disturb anyone who might be home. As he left the package and walked backwards away from the house he suddenly hears our dog barking inside the house and takes off running. It was comical to watch, and the sending company happily sent us a replacement (vacuum) - but it is now over a month later and we have to jump through hoops for them to come and pick up the damaged item (otherwise we will be charged).<br /><br />I am a nurse getting my MSN in Informatics. I truly hope the healthcare industry will realize the benefits of the transition from Marvin Windows to the Amazon model, for both clinicians and patients. I am thankful that more clinical end users are getting more involved in the development of healthcare technologies. kitkathttps://www.blogger.com/profile/05050659939565361993noreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-17494570240820128732017-04-28T05:29:42.445-07:002017-04-28T05:29:42.445-07:00We have 13 Guinea Fowl from your farm that are dut...We have 13 Guinea Fowl from your farm that are dutiful guards of the property. Our regular UPS driver is well accustomed to them and ignores them like we do when walking around. However, when he had a runner around Christmas I was able to witness the young guy jump out of the truck and sprint back when the hens ran around the corner. The regular guy was laughing the whole time because he knew it would happen. I'm glad he was able to get some entertainment value on what was probably a long day.<br /><br />Yes, when delivering to a rural area the driver needs to be aware of the property. We have a spot in the barn that the packages go and whenever something shows delivered but it is not there I have to do a hunt. Luckily for right now it is usually the same guy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-83867091754297384742017-04-26T13:07:16.565-07:002017-04-26T13:07:16.565-07:00Expertise covers up and can compensate for many pr...Expertise covers up and can compensate for many process problems. We see it in IT as well. When companies want to do labor arbitrage and send work offshore, there are always problems because documentation is never perfect, there are cultural nuances that can't easily be captured, and most organizations don't operate at such a high level of maturity that expertise is unnecessary. The pendulum usually swings back toward paying more and hiring people who know what they're doing if the business owner depends on repeat customers. <br /><br />Regarding attack-fowl, I'm a city boy so I'd likely not get out of the car if there was an aggressive guard-goose coming at me when I pulled up. Keep up the great works, Doc. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4384692836709903146.post-74241044645450004512017-04-26T06:51:07.204-07:002017-04-26T06:51:07.204-07:00The dark side of e-commerce is just starting, sadl...The dark side of e-commerce is just starting, sadly. The pilots who work for Atlas Air, the Prime Amazon air cargo contractor airline, can't keep pilots. In January 23 new hires left and went to work for UPS for better pay, so they can't keep pilots either. The quant business models of Jeff Bezos do catch up with their limitations. We have delivery folks who are not properly credentialed in Southern California delivering packages and they too are paid very little, so there's no real loyalty there and getting to know a community either. I buy more from e-bay anymore than Amazon and it's cheaper, get new products there as well. When busy times arrives, Atlas also has a contract with Fedex and will ditch some Prime airline runs for Fedex to fly their freight first as it pays better, just a warning for when the times get busy with air freight parcels.Medical Quackhttps://www.blogger.com/profile/12443589277651479846noreply@blogger.com